Frequently Asked Questions
How Does The SootheMe Relieve Period Pain?
The SootheMe uses Heat & Gentle Vibration Therapy to Relax Abdominal Muscles, Reduce Cramps & Discomfort Naturally within minutes.
Is The SootheMe Safe to Use?
Yes, the SootheMe is designed for Safe Everyday Use with Adjustable Settings for Comfort & Effectiveness.
How Long Do I Wear It For?
A Quick 15-20 Minutes at a time is enough to provide you with the adequate relief you have been looking for.
Where Are You Located?
Our head office is located in Melbourne Victoria, Australia.
How Can I Contact Customer Support?
You can reach our friendly support team through our contact form located on our 'Contact Us' page or by emailing us directly at TheSootheNest@gmail.com
How Long Does Shipping Take?
We offer free shipping on all orders. Most items arrive within 5 to 10 working days depending on your location within Australia.
Do You Ship Internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What Is Your Refund Policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How Much Does Shipping Cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.